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What areas do you service?
We currently provide services all over the city of San Francisco and Marin County.
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Are you bonded and insured?
Yes. Most clients find it convenient to give us their keys and /or garage codes for ease of scheduling.
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Why are you better than other cleaning services?
Our cleaners are professionally trained and knowledgeable about the products that they use. We use scrub brushes in the kitchen and bathroom, clean corners on our hands and knees, remove all dust, and make your entire space spotless and visually attractive. Our cleaning products are high end, 100% natural (organic whenever possible) and made by responsible companies. Mindful Maid believes in pampering our clients with signature amenities like aromatherapy with essential oils, linen turn down service, and leaving organic chocolates under pillows. We are a small, woman owned and operated business with aspirations to provide the most detailed cleaning service available, not to be the biggest company in town. We take great pride in our work and the services that we provide.
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Will you send a team of cleaners to my home?
We will send one or, most likely, two cleaners to your home, depending on the size. For follow-up service, you will have a regular cleaner or regular team of two cleaners. Our cleaners are paid well and receive benefits (rare in this industry) and have all been with Mindful Maid long term.
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What do I need to supply for cleaning services?
We will bring all cleaning products for every visit and a vacuum cleaner. For sanitation reasons we require that you supply your own toilet bowl brush, scrub brush, sponges, and mop. For smaller flats, we do not require mops. We can bring these items, for an additional charge, or we can recommend good brands to buy and where to buy them. We also require that you provide us with a step stool or give us permission to stand on safe and stable chairs for high dusting and cleaning.
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Do you do laundry?
Yes. Laundry adds about 1 hour to service time. Please inform your cleaner of any special washing instructions. We do not supply laundry detergent. We cannot be responsible for delicate items that are damaged.
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What payments do you accept?
We only accept major credit cards. Your credit card number is required to confirm your appointment.
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What if I need to cancel my appointment?
We require a 48-hour cancellation notice. Please note that you will be charged $35 per scheduled cleaner for late cancellations due to the high demand for our service. If a cleaner arrives at your home and is unable to gain access, you will be responsible for paying the full price of the scheduled cleaning.
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What if I am not 100% satisfied with your services?
We always strive to not only satisfy but to delight our clients and we think you will love our service. If you feel that we overlooked an area of your home or business, please call our office right away at 415.742.4300. We will do the job again until you are 100% satisfied.
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Do you accept gratuities?
Yes, graciously. However, our cleaners are well compensated and do not expect them.